This data protection policy applies to Shivam Restaurant Pte Ltd, Singapore (“Shivam Restaurant” or “We”).
This policy governs the collection, use and disclosure of personal data submitted to Shivam Restaurant
, and explains how we collect and handle personal data of
individuals and comply with the requirements of the Personal Data Protection Act 2012 of Singapore and its regulation(s)
(“PDPA”). In this policy, “personal data” shall have the meaning ascribed to it in the PDPA.
We are committed to protecting your privacy and ensuring that your personal information is handled
in a safe and responsible way and expects all employees and management to adhere to these standards.
This Policy applies to Personal Data collected through the
data collected through our ordering Apps accessible from our devices within our premises, data
collected through our social pages like our business page on Facebook, and also applies to
all Personal Data collected in the course of the Services that we offer.
This Policy does not apply in respect of Personal Data provided to any website, product or service
of any third-party company even if the website links to (or from) our Website. Please always
review the privacy practices of any third-party website or company before deciding whether
to provide any information.
By using our Website or Services, you are accepting the practices described in this Policy.
If you do not agree with this Policy, please delete all cookies from your browser cache
after visiting our Website and do not visit or use our Website or Services. Your continued
use of our Website or Services will signify your acceptance of this Policy. By
providing your personal data, you agree that we can use your personal data in
accordance with this policy. Ensure you understand this policy in its entirety
and take your time to read it.
We will collect, use or disclose personal data for reasonable business purposes only if
there is consent or deemed consent from the individual and information on such purposes
have been notified. We may also collect, use or disclose personal data if it is
required or authorised under applicable laws.
Collection of your Personal Data
We collect these personal data when it is necessary for business purposes or
to meet the purposes for which the individuals have submitted the
information or to enable us to provide our services.
We collect personal data from clients, customers, business contacts, partners,
personnel, contractors and other individuals. Such personal data may be
provided to us in forms filled out by individuals, face to face meetings,
email messages, telephone conversations, through our websites or
provided by third parties. If any individuals contact us,
we may keep a record of that contact.
We normally collect information when you provide it to us directly either
through our website/ dining facility at our restaurant or obtained through
trusted third parties (e.g. PayPal) or through indirect or passive means
like IP address you use, web pages you visit, posts on social media account
from us you like or share, various dishes you order, passively through
technology such as “cookies”.
You may be asked to submit personal information about yourself when you make a booking.
We will collect this information, so we can fulfil your booking request and you may
dine at our venue.
We collect information such as Name, e-mail address , phone number, date of birth to
register you as a customer and to benefit you with our Customer Loyalty program.
We collect the information of food choice, taste, preferences in order to
server you better when you dine-in or order the food.
When you access our sites the “Device Information” about your computer hardware and software
that is automatically. This information can include device type (e.g. mobile, computer, tablet),
cookies, IP address, browser information, domain names, access times, etc which will be linked
your account for fraud detection/prevention purposes.
We may retrieve additional Personal Data about you from third parties and other identification/
verification services such as PayPal when you check-out while ordering from us, using PayPal.
In addition, we may collect Personal Data from you in other ways including emails, surveys,
and other forms of communication. Once you begin using our Services through your Shivam
Restaurant account, we will keep records of your transactions and collect information
of your other activities related to our Services.
We will only collect, hold, process, use, communicate and/or disclose such personal data,
in accordance with this policy. If any party is acting as an intermediary or otherwise
on behalf of a third party individual or supplying us with information regarding a
third party individual (such as a friend, a colleague, an employee etc), such
intermediary party undertakes that you are an authorised representative or
agent of such third party individual and that you have obtained all necessary
consents from such third party individual to the collection, processing,
use and disclosure by us of their personal data. Because we are collecting
the third-party individual’s data from you, you undertake to make the
third party individual aware of all matters listed in this policy preferably
by distributing a copy of this policy to them or by referring them to
Use of Personal Data
We use personal data for the following purposes:
- to provide our services
- to respond to the individual’s request or for the purposes for which it was
provided to us as stated at the time of the collection
(or as is obvious from the context of collection)
- to maintain contact with clients and other contacts
- to keep clients and other contacts informed of the services we offer, industry developments,
service offerings, seminars and other events we are holding, that may be of interest to them
- for general management and reporting purposes, such as invoicing and account management
- for recruitment purposes
- for purposes related to the employment of our personnel and providing internal services
to our personnel
- all other purposes related to our business.
Any individual may choose to unsubscribe from mailing lists, registrations, or elect not to
receive further marketing information from us by email, such individual may use the
unsubscribe function in that email to notify us. Such requests will be processed
within 28 days.
Disclosure of Personal Data to Third Parties
We do not disclose personal data to third parties except when required by law,
when we have the individual’s consent or deemed consent or in cases where we
have engaged third parties such as data intermediaries or subcontractors
specifically to assist with our firm’s activities. Any such third
parties whom we engage will be bound contractually to keep all
Any sharing or disclosure of your Personal Data will be in compliance with the
applicable data protection laws and regulations, including the PDPA.
Access to and Correction of Personal Data
Upon request, we will provide the individual with access to their personal data
or other appropriate information on their personal data in accordance with the
requirements of the PDPA.
Upon request, we will correct an error or omission in the individual’s personal
data that is in our possession or control in accordance with the requirements
of the PDPA.
We may charge for a request for access in accordance with the requirements of the PDPA.
If an individual believes that information we hold about him is incorrect or out of date,
or if an individual has concerns or further queries about how we are handling his
personal data, or any problem or complaint about such matters, please contact us on,
at [email protected]
Withdrawal of Consent
Upon reasonable notice being given by an individual of his withdrawal of any consent
given or deemed to have been given in respect of our collection, use or disclosure
of his personal data, we will inform the individual of the likely consequences
of withdrawing his consent. We will cease (and cause any of our data intermediaries
and agents to cease) collecting, using or disclosing the personal data unless
it is required or authorised under applicable laws.
Accuracy of Personal Data
We will make a reasonable effort to ensure that personal data collected by us or
on our behalf is accurate and complete.
Security and Protection of Personal Data
We have implemented generally accepted standards of technology and operational security to
protect the personal data in our possession or under our control and to prevent unauthorised
access, collection, use, disclosure, copying, modification, disposal or similar risks.
All Shivam Restaurant personnel follow the security policy. Only authorised Shivam
Restaurant personnel are provided access to personally identifiable information
and these personnel have agreed to ensure confidentiality of this information.
Shivam Restaurant’s policy is to use secure socket layer technology for the protection
of credit card information submitted through web forms.
Retention of Personal Data
We will cease to retain personal data, as soon as it is reasonable to assume that the
purpose for collection of such personal data is no longer being served by such
retention, and such retention is no longer necessary for legal or
Transfer of Personal Data outside of Singapore
We will ensure that any transfers of personal data to a territory outside of Singapore
will be in accordance with the PDPA so as to ensure a standard of protection to
personal data so transferred that is comparable to the protection under the PDPA.
Privacy on Our Websites
This Policy also applies to any personal data we collect via our websites. Cookies may be
used on some pages of our websites. “Cookies” are small text files placed on your
hard drive that assist us in providing a more customised website experience.
Cookies are now used as a standard by many websites to improve users’
navigational experience. If individuals are concerned about cookies,
most browsers permit individuals to decline cookies. In most cases,
a visitor may refuse a cookie and still fully navigate our websites,
however other functionality in the site may be impaired. After
termination of the visit to our site, a visitor can always
delete the cookie from his system if he wishes.
Because we want visitors’ website experience to be as informative and resourceful as
possible, we may provide a number of links to third party websites. We assume no
responsibility for the information practices of these third-party websites that
visitors are able to access through ours. When a visitor to our website links
to these third-party websites, our privacy practices no longer apply. We
disclosing any data.
We reserve the right to modify or amend this Policy at any time. The effective date
will be displayed at the beginning of this Policy. To keep you informed, we will
notify changes to this Policy by prominently identifying the alteration for a period
of not less than two weeks on our home page at
practices, please contact us by emailing at [email protected]. We will aim to use
commercially reasonable efforts to promptly determine and remedy the problem.
Shivam Restaurant Pte Ltd.
87, Syed Alwi Road, #01-01,
- [email protected]